A leading Business Process and IT Enabled Services Outsourcing organization, SG Global Support Services is a MSC-Status company head-quartered in Kuala Lumpur, established in 6 countries across South-East Asia and with aggressive expansion plans in the pipeline.
SG’s client list includes some of the most prominent international NGOs and enables high performance through outsourcing of data processing, call-center services, strategic marketing, customer care & relationship management, all supported by a state of the art proprietary CRM application.
SG is looking to hire a dynamic and highly motivated individual for this newly created position.
Loyalty Programme Manager
(Kuala Lumpur - Bukit Damansara)
SG’s client list includes some of the most prominent international NGOs and enables high performance through outsourcing of data processing, call-center services, strategic marketing, customer care & relationship management, all supported by a state of the art proprietary CRM application.
SG is looking to hire a dynamic and highly motivated individual for this newly created position.
Loyalty Programme Manager
(Kuala Lumpur - Bukit Damansara)
Responsibilities:
- B2B: Be fully involved in all aspects of client acquisition retention and development activities. Establish strong business relationships with clients centered on satisfaction and solutions.
- B2C: Plan and execute solid strategies to improve donor retention and loyalty.
- Supervise the retention team in overseeing the production and mailing of communication materials, including respect of timelines, monitor cost of materials, and client & third party communication.
Job Description:
- This is a regional role covering client servicing and customer retention in a dynamic multi-cultural environment. You will need to liaise with colleagues and clients in Hong Kong, Singapore, Malaysia, Indonesia, Thailand and the Philippines and will need to travel occasionally.
- You will be need rounded skills in managing a team on a daily basis, as well as a list of international clients.
- Please note only short-listed candidates will be contacted.
Requirements:
(Skills, Attributes & Experience)
(Skills, Attributes & Experience)
- Must be business savvy and have a passion for working with clients, able to be service and customer oriented.
- Able to think independently and work without supervision. Outgoing personality with the ability to interact positively on all levels.
- Excellent verbal and written communication skills. Enthusiastic, detail oriented, a problem solver with excellent presentation skills and business appearance.
- Capable of selling opportunities and professionally dealing with senior decision-makers.
- At least 2 years experience in managing or co-managing a team.
- Proven competency in Office Suite (Word, Excel, PowerPoint, Outlook, CRM software).
- Candidate must possess at least a Bachelor's Degree OR Master's Degree in Business Studies / Marketing / Customer Service / Management or equivalent.
- Applicants should be Malaysian citizens or hold relevant residence status.
- Full-Time positions only.
Interested candidates are required to post/email Cover Letter and comprehensive Resume for the position “Loyalty Programme Manager”. Please include:
- expected salary
- personal statement to express your reasons for applying
- a recent passport-sized photograph/scanned photograph
Don’t miss out on this fantastic opportunity to join our team in a diverse and challenging role in a booming industry.
SG Global Support Services (M) Sdn Bhd
M-01, Mezzanine Floor
Block B, HP Tower
12 Jalan Gelenggang
50490 Kuala Lumpur
Tel : 603 - 2095 9933 Fax : 603 - 2095 7536
e-mail : gael@sgsupport.com
