AIG Global Services (Malaysia) is an established MSC-status company offering Global Shared Services to American International Group (AIG) companies around the world. These include both Information Technology Services, as well as Business Processing Services.
American International Group, Inc. (AIG), world leaders in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer.
AIG Global Services (Malaysia) has established centers of excellence for many of its services and is staffed with high-caliber professionals. The company values industry standards and aggressively ensures that the services offered are on par with the best globally. AIG Global Services (Malaysia) is CMMi Level 3 certified and our Infrastructure Managed Services follow ITIL Best Practices. We are firm believers in the certification of individuals and will invest in our workforce to ensure that these needs are met.
We have an employee centric culture which places value on teamwork, leadership by example, quality, a fun & innovative culture, respect, results and integrity.
We seek dynamic individuals who are able to meet the demands of working for global customers with the possibility of international travel.
Account Manager - Contract
(Kuala Lumpur)
Responsibilities:American International Group, Inc. (AIG), world leaders in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer.
AIG Global Services (Malaysia) has established centers of excellence for many of its services and is staffed with high-caliber professionals. The company values industry standards and aggressively ensures that the services offered are on par with the best globally. AIG Global Services (Malaysia) is CMMi Level 3 certified and our Infrastructure Managed Services follow ITIL Best Practices. We are firm believers in the certification of individuals and will invest in our workforce to ensure that these needs are met.
We have an employee centric culture which places value on teamwork, leadership by example, quality, a fun & innovative culture, respect, results and integrity.
We seek dynamic individuals who are able to meet the demands of working for global customers with the possibility of international travel.
Account Manager - Contract
(Kuala Lumpur)
- The position is to provide account management services to the key Aisa Pacafic customers. The value add services include providing clear entry point into GS for key customer stakeholders, scheduled engagement for demand planning and strategic development of account as well as ad hoc engagements for project based and incident escalation type work :
- Primary focal point for communications regarding AIG Global Services products and services.
- Work with customer to develop and strengthen strategic partnerships. This requires knowledge of customer portfolio, services consumption, business plans and strategy.
- Provide proactive dialogue with customer in respect of service capabilities and technology direction
- Work at all levels throughout the customer organization(O&S executive, CIO, IT dept heads, directors, project managers etc)
- Participation in regular client planning and review meetings
- Understand technologies in use and assess inter-dependencies and requirements
- Work with various internal groups to prioritise and resource projects
- Act as escalation mechanism to resolve service and support issues
- Prepare ad-hoc management requests for status and plans
Requirements:
- Experience
Knowledge and Skills :
- Minimum 6 years in an Information Technology domain or related support function including
- 2 years with a significant customer support component to the role
- Experience with resource , service level management, and vendor management
- Experience leading global resources and teams
- Advanced mainstream and emerging Information Technology knowledge
- Proven customer relationship and service delivery management skills
- Aptitude for complex problem solving, influencing through communication and presentation skills
- Broad knowledge of IT infrastructure technologies including: networks, security, mainframe and open systems
- Good project management and process skills
- Good knowledge of appropriate governance frameworks including Information Technology Infrastructure Library (ITIL) framework and practives
Contract position
To apply: Send in your resume, stating what you could contribute to our team, and how your qualifications and experience fit with the above requirements. Be sure to include contact details for at least two professional and one personal referee and expected remuneration.
Please apply via : www.aiggs.com.my
Human Resource Manager
AIG GLOBAL SERVICES (MALAYSIA)
G-1, Enterprise 1, Technology Park Malaysia, Bukit Jalil,
57000 Kuala Lumpur
Email : hrm@aig.com
