By combining our domain knowledge in e-commerce and gaming operations, our team has been successful in delivering fully integrated, interactive e-commerce web-sites and back-office systems to e-commerce operators in Asia and Europe.
We provide the following technology services to our customers:
- System integration to some of the most trusted names in e-commerce and gaming products and payment gateways, such as Microgaming, Neteller and Moneybookers
- Custom development using Microsoft technology
- Web content localization services
- Web marketing support and content management services
- Creative web design services
- Data centre infrastructure planning and management services with proactive monitoring and preventive maintenance
- 24x7 online, phone and email technical support
- Onsite training and technical support available upon request
Some of our successful projects include:
- E-commerce store fronts with integrated payment gateways
- Customized online gaming websites for licensed gaming operators that are integrated to our partner's gaming products and payment gateways.
- Customer relationship management solutions to enhance the management of customer profitability
- Customer relationship management solutions to support inbound and outbound activities for customer acquisition and customer service in the call centre.
- Member rewards and loyalty systems
- E-commerce affiliate systems
- Integrated transaction management solutions covering financial management around online and offline payment options.
- Fraud and risk management solutions that are tailored for the Asian market and compliant with gaming operator's licensing requirements
- Data centre infrastructure expansion and upgrade projects
To meet market demand we are expanding our software development & support centre in Malaysia and would like to invite you to apply for the position of Technical Support Engineer in our company. Working in a key position within a team of Project Manager, Technical Lead, Business Analyst, Developers and Infrastructure Engineer, this role requires flexibility and initiative. Working for a expanding company there needs to be significant resourcefulness and the right skills and attitude are the most important factors.
In return you can expect:
- A dynamic, fast paced organization with excellent long term opportunities for career growth
- An excellent opportunity to understand and play a major role in e-commerce businesses that are rapidly growing in Asia
- Professional coaching and mentoring to help you further your career as an IT and e-Business professional
- An attractive remuneration package that will commensurate with your skills and experiences
POSITION DESCRIPTION:
Technical Support Engineer
Responsibilities :
- Handling day to day helpdesk operation and first level support
- PC / Notebook setup, internet, server, network & support
- Web software and content deployment
- Perform remote diagnostics and provide resolution to problems logged
- Maintain history log of all issues logged, inquiries and calls with customer’s issues
- Perform testing for new modules, upgrades, enhancements and patches
- Ensuring appropriate process standards are met and maintained
- Accurate documentation of calls and problems
Requirements :
Dip/Adv Dip/Degree in Comp Science/IT or equivalent
Good ICT Troubleshooting skills
Right attitude and good customer service skills
Good spoken and written English skills
Preferably 1 to 2 years working experience, Junior Executives specializing in Technical & Helpdesk Support or equivalent.
Working experience in computer operations or network support would be an advantage
Able to work on 24x7 shift
Required Languages: Chinese and English
Applicants should be Malaysian citizens or permanent residence status
Fresh graduates are encourage to apply.
Interested applicants are invited to apply online, write in, or send an e-mail with your detailed resume, recent photo together with current and expected salary to the address below:
NETTIUM SDN. BHD. (853107-A)
Unit E-1-1 Block E
Megan Avenue 1
189 Jalan Tun Razak
50400 Kuala Lumpur
Website: www.nettium.net
