AIG Global Services (Malaysia) is an established MSC-status company offering Global Shared Services to American International Group (AIG) companies around the world. These include both Information Technology Services, as well as Business Processing Services. American International Group, Inc. (AIG), world leaders in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer. AIG Global Services (Malaysia) has established centers of excellence for many of its services and is staffed with high-caliber professionals. The company values industry standards and aggressively ensures that the services offered are on par with the best globally. AIG Global Services (Malaysia) is CMMi Level 3 certified and our Infrastructure Managed Services follow ITIL Best Practices. We are firm believers in the certification of individuals and will invest in our workforce to ensure that these needs are met. We have an employee centric culture which places value on teamwork, leadership by example, quality, a fun & innovative culture, respect, results and integrity. We seek dynamic individuals who are able to meet the demands of working for global customers with the possibility of international travel.
Regional Network Director
(Kuala Lumpur)
Responsibilities:Regional Network Director
(Kuala Lumpur)
Purpose of Job:
To be classified into this level, the employee’s primary responsibility must be to manage and direct engineering, strategic planning, and operational activities associated with projects in the networking services domain (data, voice, video, call centers/IVR); ensure that engineering and implementation meet the standards established by the Global Network Services Group, CTO Office and Architects; ensure that Operational SLAs are being met.
Supervision: Manages NGN Network Engineering and Operations staff through subordinate Managers. Typically reports to a SVP Global Network Infrastructure.
Quantifiable Measures (as applicable, budget, loan volume, sales, GWP, etc.):
- Management decision making, fully understand budgets, direction of networking strategy and implementation, direct Network Managers and Engineers
- Manage staff in the engineering, implementation, management, and operational support of AIG’s global networking environment.
- Work closely with other area managers (Open Systems and Mainframe Engineering) as well as Account Executives assigned to the Business Units and client departments in the implementation, maintenance and administration of voice telecommunications networks and facilities.
- Manage projects according to the project life cycle.
- Oversee assessments of interdependencies and requirements for client needs.
- Instruct, assign, direct and check the work of the telecommunications engineers responsible for the operation of the voice network, monitoring and control areas (e.g., telecommunication systems, and the installation and maintenance of client area network lines and equipment).
Requirements:
- Qualifications
- Education: Related Bachelor’s degree or equivalent experience
- Experience: 10 years experience in Telecommunications Engineering in a major corporation with large global networks including experience in communications systems operations (design, forecasting, financial control and administration)
- Knowledge and Skills:
- Knowledge of voice, PBX, audio/video and IP devices including routers, switches and hubs
- Knowledge of IP telephony systems
- Knowledge of basic operational disciplines such as troubleshooting and diagnostics
- Knowledge of voice related equipment
- Advanced knowledge in Routing & Switching Protocols
- Basic Level Training in Network Tools Proficient knowledge in the following disciplines:
- Network Security – VPN
- IPT
- Transport
- Network Monitoring & Management
- Wireless
Certifications:
- CCNP
- ITIL Foundation Certification
To apply: Send in your resume, stating what you could contribute to our team, and how your qualifications and experience fit with the above requirements.
Be sure to include contact details for at least two professional and one personal referee and expected remuneration.
Please apply via : www.aiggs.com.my
Human Resource Manager AIG GLOBAL SERVICES (MALAYSIA)
(formerly known as AIG-Software International JV Sdn Bhd) G-1, Enterprise 1,
Technology Park Malaysia Bukit Jalil,
57000 Kuala Lumpur
Email : hrm@aig.com
