F5 Networks is a successful NASDAQ-listed international organization.
F5 Networks is the global leader in Application Delivery Networking, providing solutions that make applications secure, fast and available. Over 16,000 organizations and service providers worldwide trust F5 to keep their applications running.
We are now seeking a dynamic and driven individual to join us as:
Technical Support Engineer (Japanese speaking)
(Singapore)
F5 Networks is the global leader in Application Delivery Networking, providing solutions that make applications secure, fast and available. Over 16,000 organizations and service providers worldwide trust F5 to keep their applications running.
We are now seeking a dynamic and driven individual to join us as:
Technical Support Engineer (Japanese speaking)
(Singapore)
Responsibilities:
- Technical Support Engineer
- (Japanese-speaking)
- Position Summary
- Located in Singapore.
- The Technical Support Engineer provides remote technical assistance on F5 products to internal and external customers and F5 partners. Engineer’s handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors, and provide daily customer communication via phone and email. Networks with senior internal and external personnel in own area of expertise.
- Engineer’s exhibit strong competence; utilizing a number of troubleshooting tools, facilities and equipment in the course of providing resolutions to cases. Engineer’s provide good communication to our customers, and accept ownership of issues until a resolution is delivered, providing high customer satisfaction.
- Work hours are scheduled shifts corresponding to forecasted customer activity.
Responsibilities
- Provide Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices
- Proactively and effectively communicate status, plan-of-action, and resolution of issues
- Provide F5 customers and partners with a consistently high-quality support experience
- Participate in on-going training with F5 products and related technologies
- Maintain high schedule adherence (work hours and on-phone time)
- Effectively manage case escalations to Level 3 while maintaining customer communication
- Manage multiple cases and prioritizes based upon customer and business needs
- Follow standards-based processes defined in F5’s Quality Management System (QMS)
- Perform additional projects as required
- Knowledge, Skills and Abilities
- Hands on technical experience with and very knowledgeable on LAN/WAN operations, Network protocols, UNIX or Linux Operating systems, and/or networking hardware required.
- Intermediate understanding of TCP/IP protocols and the OSI model
- Proficient with Windows OS
- VLAN – setup and implantation
- Knowledge of DNS protocol/BIND
- Able to work with moderate supervision
- Proven track record in a team environment
- Experience with Clarify preferred
- Analytical thinker with strong attention to detail
- Must be able to relay technical information to customers with varying skill levels
Requirements:
- Candidate must possess at least a minimum 3-4 years’ experience in a technical support role, working with relevant technologies
- Support experience with corporate customers in production environments preferred
- BA/BS degree or equivalent experience preferred
Some of the Employee Benefits Include:
- Health Coverage
- Employee Stock Purchasing Plan
- Life Insurance
- 5 day work week
- Casual Workplace
- Cool People
The successful new member should be a team player with initiative, excellent interpersonal and communication skills.
Interested applicants please indicate which position you are applying for, current and expected salary; and do send your resume in Word format to:
apac.careers@f5.com
Or apply directly to us under International Openings in our website at http://www.f5.com/careers.
Only short-listed candidates will be notified. Thank you.
