American International Group, Inc. (AIG), world leaders in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer.
AIG Global Services (Malaysia) has established centers of excellence for many of its services and is staffed with high-caliber professionals. The company values industry standards and aggressively ensures that the services offered are on par with the best globally. AIG Global Services (Malaysia) is CMMi Level 3 certified and our Infrastructure Managed Services follow ITIL Best Practices. We are firm believers in the certification of individuals and will invest in our workforce to ensure that these needs are met.
We have an employee centric culture which places value on teamwork, leadership by example, quality, a fun & innovative culture, respect, results and integrity.
We seek dynamic individuals who are able to meet the demands of working for global customers with the possibility of international travel.
Junior System Engineer - Network
(Kuala Lumpur)
Responsibilities:
- Level 2 support of global network infrastructure including but not limited to MPLS, frame relay, VPN, point-to-point, and ISDN circuits, routers, switches, gateways, DNS, IP Control, firewalls, and voice systems.
- Proactively monitor and manage of all network communication equipment (routers, switches, modems, UPS etc)
- Proactively monitor and verification of network availability via SMARTS console.
- Coordinate with vendors and onsite technicians to identify and resolve network incidents.
- Real-time troubleshooting, fixing and escalation of Network incidents.
- To create, update and resolve network related incidents logged into the Helpdesk Ticketing System (Remedy).
- To create and coordinate for Change Management records for circuit maintenance, hardware replacement, etc.
- To ensure activities are followed up across shifts.
- Candidates who possess CCNA / CCNP certificates are very much preferred
- Willing to work on 12 x 7 shift
To apply : Send in your resume, stating what you could contribute to our team, and how your qualifications and experience fit with the above requirements. Be sure to include contact details for at least two professional and one personal referee and expected remuneration.
Please apply via : www.aiggs.com.my
Human Resource Manager
AIG GLOBAL SERVICES (MALAYSIA)
(formerly known as AIG-Software International JV Sdn Bhd)
G-1, Enterprise 1, Technology Park Malaysia, Bukit Jalil,
57000 Kuala Lumpur
Email : hrm@aig.com
