Scope International, a wholly owned subsidiary of Standard Chartered Plc., United Kingdom, is the first Global Shared Services Hub of an international bank in Malaysia.
Established in 2001, Scope International Malaysia is a strategic partner to the Standard Chartered Bank through the provision of a wide range of services from software and systems development, wholesale and consumer banking operations, as well as I.T. and Helpdesk services in over 70 countries worldwide. The company’s International Software Centre Malaysia (ISCM) is the largest software development centre in Malaysia. An MSC-status company, Scope International Malaysia currently employs over 2,200 staff.
Standard Chartered Plc., listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100 by market capitalisation. The London-headquartered Group employs 75,000 people comprising 125 nationalities with branches in over 70 countries and has operated for over 150 years in some of the world’s most dynamic markets in Asia, Africa and the Middle East. The Standard Chartered Group’s Global Shared Services Centres (GSSC) are located in Malaysia, India and China
IT Service Desk - Fresh Graduates & Mandarin Speaking
(Selangor)
Job Responsibilities :Established in 2001, Scope International Malaysia is a strategic partner to the Standard Chartered Bank through the provision of a wide range of services from software and systems development, wholesale and consumer banking operations, as well as I.T. and Helpdesk services in over 70 countries worldwide. The company’s International Software Centre Malaysia (ISCM) is the largest software development centre in Malaysia. An MSC-status company, Scope International Malaysia currently employs over 2,200 staff.
Standard Chartered Plc., listed on both London and Hong Kong stock exchanges, ranks among the top 25 companies in the FTSE-100 by market capitalisation. The London-headquartered Group employs 75,000 people comprising 125 nationalities with branches in over 70 countries and has operated for over 150 years in some of the world’s most dynamic markets in Asia, Africa and the Middle East. The Standard Chartered Group’s Global Shared Services Centres (GSSC) are located in Malaysia, India and China
IT Service Desk - Fresh Graduates & Mandarin Speaking
(Selangor)
- To provide a single point of contact and support for Customers through Voice, Email, Web and other relevant channels in relation to technology related incidents and requests.
- To facilitate the restoration and fulfillment of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities
- The administration of user accounts, including system access rights, across all IT services within the enterprise. It also includes the administration of Non-User Service accounts in conduction with the needs of System Administration.
- Review security-related access rights practices, directives and guidelines.
- Ensures the compliance of suppliers of DP services, to access rights policy and guidelines
- Provide for review and consultation with respect to software and hardware products offering access rights capability.
- Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis
- Ensure customer satisfaction through improved service and quality
- To attempt and ensure First Call resolutions on technology related incidents and requests within the Level I support team and in case of requirements, escalate to Level II or Level III Technology Support Teams with relevant diagnosis and documentations.
- Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers
- Maintain Customer Service Skills to agreed standards for all interactions.
- Identify and highlight to the appropriate authority any service concern or improvement opportunity
- Expected to meet or exceed key measures and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations
- Develop understanding of ITSC business solution and seek out improvement opportunities
- Adherence to the specified standards of Quality and Audit / Risk requirements
- Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies.
- To build relationship & network with stakeholders within & outside ITSC.
Job Requirement :
- Possess a Diploma or Degree in Computer Science / Technology
- At least 1 year of experience in Service Desk environment
- Good interpersonal and communication skills
- Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
- Strong ethics, loyalty and genuine concern for the needs of others
- Adept at applying generalist IT knowledge to specific problem resolution situations
- Familiarity with hardware/software components and terminology.
- Experience analyzing hardware and software problems and making a diagnosis quickly
- Strong customer service background, ability to work in a team environment, enjoy working with people
- Strong analytical and statistical skills
- Metrics Driven
- Self Learner / Quick Learner
- Mandarin speaking candidates are encourage to apply.
- Fresh graduates are encourage to apply as well.
Interested candidates are encouraged to apply online or e-mail your application to: KL-GSSC.Recruitment@my.standardchartered.com
Only short listed candidates will be notified.
All applications will be treated strictly private and confidential.
