At the heart of the trendy Bukit Bintang district lies Pavilion Kuala Lumpur, the defining authority in fashion, dining and urban leisure. A multi-award winning, world-class shopping centre spanning 1.37 million square feet housing over 450 international and local brands. Here’s an opportunity for you to make a significant impact on the centre’s growth.
DUTY MANAGER
(Kuala Lumpur)
(Kuala Lumpur)
Responsibilities:
- Conducts daily mall inspection in accordance to the mall’s standards (Duty Manager Checklist and Duty Manager’s Report) which include
- Housekeeping (ensure general cleanliness of common areas, restrooms, reporting of defects, etc.)
- Maintenance (escalators, air-cond, lightings, etc. are fully functional)
- Operations and overall upkeep of the mall including:
- fire check for irregularities/violations
- public safety (ensure proper placement and handling of hazardous items by contractors and event organizers)
- Handles emergencies/incidents that arise:
- takes appropriate action in accordance with the mall’s emergency procedures
- consult and co-ordinate appropriate action(s) with mall security/enforcement officials in case of theft, robbery or those involving public safety and security)
- records the emergencies/incidents as required and ensure follow-up
- Must be visible in public areas to be readily assessable to guests/visitors/tenants of the mall and ensure that all complaints and concerns are dealt with promptly and followed-up on.
- Assist to serve guests/visitors at designated hours at the Concierge Desk.
Requirements:
- Diploma/Degree in Hospitality/Hotel Management
- Minimum of 2 years relevant experience; Front Office supervisory experience or Management role (Duty Manager) in a hotel or shopping centre
- Good working knowledge of Health, Safety, Security and Emergency procedures
- Excellent interpersonal and communication skills (Fluency in English is a must, other languages an advantage)
- Passion for delivering exceptional levels of guest/customer service
- Calm, efficient and the ability to work well under pressure
- Willing to work on shifts, weekends and public holidays
The successful candidate can expect an attractive remuneration package, outstanding career challenges and can look forward to being groomed for future leadership opportunities.
To apply, please forward a detailed resume stating current and expected salary, contact number(s) and enclose a recent passport-sized photograph (n.r.) to:
Manager, Human Resources
KUALA LUMPUR PAVILION SDN BHD
Level 10, Pavilion Kuala Lumpur
168, Jalan Bukit Bintang,
55100 Kuala Lumpur
Fax (HR): 03-2118 8861
Email: recruit@pavilion-kl.com
